Goldline I.T Privacy Policy
Effective Date: 01/06/2026
About Us
Goldline I.T P/L provides information technology (IT) support, managed services, cloud solutions, network administration, internet services, and related technology consulting to businesses and individuals throughout Australia.
We are committed to protecting the privacy and confidentiality of personal and business information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal and business information including:
- Client names and contact details
- Business names and ABN details
- Email addresses and phone numbers
- Billing and payment information
- IT system information required for support (such as device
names, IP addresses, logs, and configuration details) - Support tickets, service requests, and communication
records - Website usage information (where applicable)
We collect only the information reasonably necessary to
provide our services.
How We Use Information
We use information collected to:
- Deliver IT support and managed services
- Install, maintain, and monitor technology systems
- Respond to service requests and enquiries
- Process invoices and payments
- Communicate with clients regarding services
- Meet legal, regulatory, and contractual obligations
Disclosure of Information
We do not sell, rent, or trade personal information.
Information may be shared with trusted third-party providers where necessary to deliver services, including:
- Cloud service providers
- Internet and telecommunications providers
- Software vendors and IT platforms used in service delivery
- Payment processing providers and accounting platforms
- Professional advisers such as accountants or legal
advisers
Information may also be disclosed where required by law.
Data Security
We take reasonable steps to protect information from unauthorised access, misuse, loss, alteration, or disclosure.
We maintain an Information Security Policy that outlines the technical and organisational controls used to safeguard information, including access controls, password management, multi-factor authentication, device security, backup procedures, and incident response processes.
Data Retention
We retain client information only for as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes where required.
Access and Correction
Clients may request access to the personal information we hold about them and request corrections if information is inaccurate or incomplete.
Website Information
If you visit our website, basic information, such as your browser type, IP address, and website usage statistics, may be collected to help us improve our services and website performance.
Privacy Complaints
If you have any concerns regarding how we handle your personal information, please contact us. We will investigate and respond within a reasonable timeframe.
Contact Us
Goldline I.T P/L
Email: support@goldlineit.com.au
Phone: +6138168377
Address: 243 Whitehorse Road, Balwyn VIC 3103
Changes to this Policy
This Privacy Policy may be updated from time to time. The latest version will be available upon request or published on our website.